Privacy Policy

This Privacy Policy describes how Alltel Business Solutions FZ LLC (“Company,” “we,” “us,” or “our”) collects, uses, processes, and protects personal data obtained through our back-end operational solutions, credit verification platforms, risk intelligence systems, and contact center operations.

With operational capabilities spanning 24 countries—including the United Arab Emirates (UAE), the Kingdom of Saudi Arabia (Saudi Arabia), the USA, UK, Egypt, India, and Singapore—we are committed to processing all personal information in compliance with applicable regional and international data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 (PDPL) and the Saudi Arabian Personal Data Protection Law (PDPL).

1. Scope of Services

Alltel Business Solutions FZ LLC provides specialized back-end support and customer engagement services for financial institutions, credit providers, and enterprise partners. Our core service areas include:

• KYC & Health Check: Identity verification, background verification, and compliance checks.
• Collections & Recovery: Debt management, payment processing, and portfolio recovery.
• Skip Tracing: Address validation, location intelligence, and contact discovery.
• Risk Intelligence & Control: Fraud prevention, credit risk profiling, and asset valuation.
• Voice Support & Outbound Calling: Predictive and progressive dialing for customer awareness, telemarketing sales, retention, and customer support.
• Legal Support: Legal documentation, claim filings, and dispute management.

2. Information We Collect

In performing services on behalf of our client organizations, we collect and process the following categories of personal information:

• Identity Data: Full legal name, date of birth, national identification numbers, passport details, and identity documents collected during KYC procedures.
• Contact Details: Email addresses, primary and secondary telephone numbers, residential addresses, and updated contact records obtained via legitimate skip tracing methods.
• Financial & Credit Records: Credit history, outstanding loan/debt balances, payment history, income verification, and asset valuation details.
• Interaction & Voice Records: Audio recordings, call logs, and transcripts generated during inbound and outbound phone calls or customer service interactions.
• Legal & Claims Information: Case records, legal notices, court filing references, and documentation relevant to debt recovery or dispute resolution.

3. Purposes and Legal Basis for Processing

We process personal data only when authorized by law, contractual necessity, or explicit consent:

4. Information Sharing and Disclosure

We do not sell personal data to third parties. We share personal information strictly on a need-to-know basis with:

• Client Organizations: Banks, lenders, and enterprise clients who engage us to handle their back-end support or collection workflows.
• Authorized Service Providers: IT hosting providers, asset valuation experts, and legal representatives bound by confidentiality and data protection agreements.
• Regulatory & Law Enforcement Authorities: Government agencies or judicial bodies across our 24 operating countries when required by legal summons, court orders, or statutory obligations.

5. Cross-Border Data Transfers

Because Alltel Business Solutions FZ LLC operates across 24 countries, personal information may be transferred to and processed in jurisdictions outside your home country. We ensure that all international transfers are protected using standard contractual clauses, encryption, and organizational security controls to maintain adequate data protection standards across all operating locations.

6. Data Security

We implement technical and administrative security measures to protect personal data from unauthorized access, loss, or misuse, including:

• Encrypted transmission and secure storage for all voice recordings and call logs.
• Strict Role-Based Access Control (RBAC) ensuring data access is granted only to authorized personnel.
• Secure operational infrastructure capable of supporting up to 2,500 seats with continuous monitoring.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the operational, legal, or regulatory obligations for which it was collected. Once the required retention period expires or legal obligations end, data is securely erased, destroyed, or permanently anonymized.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and maintain the security of our digital platforms. You can manage your cookie preferences through your internet browser settings at any time.

9. Children’s Privacy

Our services are directed toward businesses and adult individuals. We do not knowingly collect, maintain, or process personal data from children under the age of 18. If we become aware that such data has been inadvertently collected, we will take immediate steps to delete it.

10. Your Data Rights

Depending on the laws of your jurisdiction (such as UAE PDPL or Saudi Arabia PDPL), you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information held about you.
• Correction: Request the correction of inaccurate or incomplete information.
• Deletion/Objection: Request the erasure or restriction of processing of your data under specific legal conditions.
• Withdraw Consent: Withdraw consent at any time where processing relies on explicit consent.

(Note: Where Alltel processes data on behalf of a bank or enterprise client, requests may be directed to the primary client organization for fulfillment.)

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal obligations. When we make updates, we will revise the “Effective Date” at the top of this page. We encourage you to review this page regularly for the latest information on our privacy practices.

12. Contact Details

If you have questions regarding this Privacy Policy or our data protection practices, please contact our team:

• Corporate Head Office: FAMC0872, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
• UAE Branch Office: SUITE 325-326, 3rd Floor, B Block, ALFardan Center, Sharjah, UAE
• Email: [email protected]
• Website: https://alltel.org.in/